Business related

Please access your most recent invoices through your HANSAmed account online or by contacting our Customer Service Department at 1-800-363-2876.

Please contact our Customer Service department at 1-800-363-2876. They will be able to inform you about the representative responsible for your account.

You can return unused and unopened products to HANSAmed. However, some items, like prescription drugs and certain medical devices, cannot be returned. There is a 20% restocking fee for returns. To return a product, contact HANSAmed's Customer Care at 800-363-2876 to get a Return Authorization label. Returns without this label or that are damaged or used will not be accepted. Please note that shipping costs are non-refundable. For detailed conditions, please visit HANSAmed's Terms and Conditions.

To make a return, contact the HANSAmed Customer Care at 800-363-2876 to request a Return Authorization label (ATR#) or fill out our return form here. Upon approval, you will receive the ATR# via email. Attach the ATR# label prominently to the return package. Note that returns are accepted only for unused and unopened products (excluding certain drugs and medical devices). Returns without an Authorization to Return Number will not be accepted. For more details, see HANSAmed's Return Policy.

If the package looks to be damaged, or unacceptable, please refuse delivery, and contact HANSAmed right away at 800-363-2876

The Citagenix website is intended for customers outside Canada. For customers in Canada, all Citagenix products are available on HANSAmed’s website. However, you can visit the official Citagenix website at www.citagenix.com.

You can find our product catalog in French by visiting HANSAmed's Promotions Section and clicking on “French Flyer” to access the monthly promotion catalog, which includes detailed product information.

Find our current promotions in the Promotions section  where, you can access our Monthly Promotions Catalogues (available in English and French) and sign up for our newsletter (located in the footer) to receive regular updates about our products, promotions and other valuable information.