Business related

If you need a statement, contact HANSAmed’s customer service at 1-800-363-2876 and our billing department will provide assistance.

Please access your most recent invoices through your HANSAmed account online or by contacting our Customer Service Department at 1-800-363-2876.

Please contact our Customer Service department at 1-800-363-2876. They will be able to inform you about the representative responsible for your account.

For specific questions about any of our products or services contact HANSAmed’s customer service at 1-800-363-2876

The points you earn remain valid for 365 days. Each purchase you make on different dates will have its own timeline spanning 365 calendar days.

No, points are not transferable to any other account or individual.

The Online Rewards Program is limited and exclussive to dental and direct customers in Canada. Distributors, international customers, individuals from the United States, and medical professionals are not eligible to participate.

You can return unused and unopened products to HANSAmed. However, some items, like prescription drugs and certain medical devices, cannot be returned. There is a 20% restocking fee for returns. To return a product, contact the Customer Care Hotline to get a Return Authorization label. Returns without this label or that are damaged or used will not be accepted. Please note that shipping costs are non-refundable. For detailed conditions, please visit HANSAmed's Terms and Conditions.

To make a return, contact the HANSAmed Customer Care at 800-363-2876 to request a Return Authorization label (ATR#). Upon approval, you will receive the ATR# via email. Attach the ATR# label prominently to the return package. Note that returns are accepted only for unused and unopened products (excluding certain drugs and medical devices). Returns without an Authorization Return Number will not be accepted. For more details, visit HANSAmed's Return Policy.

If the package looks to be damaged, or unacceptable, please refuse delivery, and contact HANSAmed right away. 800-363-2876

Shipping fees cover the costs of delivering products with necessary precautions and temperature control measures to ensure they arrive safely. These fees vary depending on the type of product and the customer’s location, which is why they are kept separate from product prices. In terms of timing, our team members will inform you if we cannot ship your order on the specified date due to cold weather conditions.

HANSAmed does not use heated trucks for shipping anesthetics in winter. Instead, we use insulated packaging and other temperature control measures to ensure the products remain safe during transit.

Delivery times depend on your location and the shipping method selected. For specific delivery estimates, check your order confirmation or contact customer service. Ontario and Quebec (main cities): 1-2 business days All other provinces: 5-7 business days While HANSAmed strives to ship products promptly, unforeseen circumstances may affect the suggested delivery times. Please keep in mind that shipping times may vary.

The Citagenix website is intended for customers outside Canada. For customers in Canada, all Citagenix products are available on HANSAmed’s website. However, you can visit the official Citagenix website at www.citagenix.com.

You can find our product catalog in French by visiting HANSAmed's Promotions Section and clicking on “French Flyer” to access the monthly promotion catalog, which includes detailed product information. JUIN | FR by HANSAmed Limited

Find our current promotions in the Promotions section on HANSAmed website, section: Promotions. Here, you can access our Monthly Promotions Catalogues (available in English and French) and sign up for our newsletter (located in the footer) to receive regular updates about our products and other valuable information.